Medical Massage Policies

 Our Medical Massage Specialist is very happy to accommodate your busy schedule and adjust to your needs. Because of our flexibility, it is only reasonable to expect our clients to show up on time. Tardiness and/or nonappearance can cause the therapist to be late for their next appointment.  With this in mind, Balanced Life's Late and Cancellation Policies are as follows: 

 If the client is late, the appointment will start as soon as possible and the appointment will end at the originally scheduled time. If the therapist does not have another appointment following your session, the end time can be extended to provide you with the full length of the originally scheduled session. However, if the therapist does have a session following yours, the appointment will end as scheduled.

If the client cancels 24 hours ahead of the appointment, there will be no charge. However, if the client cancels within 24 hours of their scheduled appointment, or does not show up for their appointment, the client will be charged the full amount of the session booked and must pay out of pocket.